Terms of Use

1. Acceptance of Terms

By accessing or using the ShipLuon app or website, you agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use ShipLuon.

2. Eligibility

You must be at least 13 years old to create an account or use ShipLuon. By using the service, you confirm that you meet this requirement.

3. Our Role

ShipLuon is a technology platform that connects stores and shippers. This is the most important section of this document — please read it carefully.

• ShipLuon is not a carrier, courier, freight forwarder, delivery company, employer, or agent of either party. We do not transport goods and we do not perform deliveries.
• The delivery agreement is formed directly between the store and the shipper. ShipLuon is not a party to that agreement. The terms of each delivery — the goods, the route, the fee, the timing — are agreed between those two parties themselves.
• ShipLuon does not hold, receive, transfer, collect or settle any money between a store and a shipper. Shipping fees, cash-on-delivery (COD) amounts and any other sums are paid directly between the two parties, outside the platform. ShipLuon operates no wallet, no escrow, and no payment intermediation for these amounts. The only money ShipLuon collects is the store's own service-plan fee under Section 8, which buys access to the platform and nothing else.
• ShipLuon does not verify, guarantee or take responsibility for: the identity, licences, qualifications, insurance or capability of any user; the legality, origin, ownership, condition, quantity or value of goods; the accuracy of information users enter; or whether either party performs what it agreed to.
• Each party is solely responsible for its own legal compliance — business licences, permits for the goods carried, transport and traffic law, invoices, taxes and any declarations required by law. ShipLuon issues no invoice on behalf of either party.

The corresponding disclaimer of liability is set out in Section 10 below.

4. Accounts

ShipLuon offers two account types: store accounts (which create orders and subscribe to a service plan under Section 8) and shipper accounts (which accept and carry out deliveries). You are responsible for providing accurate account information and for keeping your login credentials secure. You are responsible for all activity that occurs under your account.

5. User Content and Data

You retain ownership of the content you submit to the platform — your avatar, store information, order details, and the ratings and feedback exchanged between stores and shippers ("User Content").

By submitting User Content, you grant ShipLuon a non-exclusive, worldwide, royalty-free license to host, store, reproduce and display it in connection with operating the service. As described in our Privacy Policy, some information (for example your avatar, store name, and the contact details on an order) is shown to the other party on that order as part of normal app functionality.

6. Prohibited Conduct

When using ShipLuon, you agree not to:

• Post content that is illegal, defamatory, harassing, or infringes others' rights.
• Create fake or fraudulent orders, or orders for prohibited goods.
• Repeatedly cancel accepted orders in bad faith, or abandon goods that are in transit.
• Collect amounts beyond what was agreed in the order, or pressure the other party to settle outside the app.
• Impersonate any person or entity, or misrepresent your affiliation with one.
• Scrape, crawl, or extract data from ShipLuon by automated means without permission.
• Interfere with or disrupt the security or operation of the service.

7. Content Moderation and Enforcement

We may review, and remove or restrict, content that violates these terms or applicable law. We may also suspend accounts, restrict access to orders, or terminate accounts responsible for such violations.

8. Service Plans and Payment

This section covers only the service-plan fee a store pays to ShipLuon for access to the platform. It does not cover shipping fees or COD amounts between a store and a shipper — as set out in Section 3, those never pass through ShipLuon.

Store accounts may subscribe to a service plan as described on our pricing page. There are two payment methods:

• In-app purchase (primary method): Purchases are made through the app store's in-app purchase system on iOS and Android, and are governed by the terms of the platform you purchased through, in addition to these Terms of Use — App Store (iOS): Apple's Standard End User License Agreement; Google Play (Android): the Google Play Terms of Service. Those platform terms cover pricing, billing, auto-renewal, and cancellation. Subscriptions are managed through your Apple ID or Google Play account settings, depending on where the purchase was made.
• Bank transfer (optional method): You may instead pay directly using the VietQR code on our checkout page. A plan bought this way is a fixed-term purchase that does not auto-renew. It is activated once we have confirmed the transfer.

9. Intellectual Property

The ShipLuon name, logo, app, and website (excluding User Content) are owned by us and protected by intellectual property laws. Nothing in these terms transfers ownership of our intellectual property to you. Ownership of User Content remains with you, as described in Section 5.

10. Disclaimers and Limitation of Liability

ShipLuon is provided "as is" without warranties of any kind. We are committed to applying up-to-date technology and information security measures — including HTTPS/TLS security protocols and database encryption — to protect users' personal data. In cases of force majeure beyond our reasonable control (national internet infrastructure incidents, or large-scale cyberattacks exceeding ordinary defensive capability), we will make our best efforts to work with relevant parties to remediate and restore data, but are exempt from all liability for indirect damages or lost revenue suffered by users.

Consistent with our role as set out in Section 3, ShipLuon is not liable for:

• Loss, theft, damage, spoilage, shortage, misdelivery or late delivery of any goods.
• Unpaid or disputed shipping fees, unremitted COD amounts, or any money owed between a store and a shipper — ShipLuon never held those funds and has no obligation to advance, refund, guarantee or recover them.
• Either party failing to perform, cancelling, or acting dishonestly or unlawfully.
• Accidents, injury, traffic violations, or damage to property occurring during a delivery.
• Taxes, invoices, licences or any other legal obligations of either party.
• Disputes between stores and shippers generally — these are settled directly between the two parties. At our discretion and as a courtesy, ShipLuon may provide the order records we hold to support a resolution, but doing so does not mean we accept any liability, and ShipLuon does not act as arbitrator.

To the extent permitted by Vietnamese law, ShipLuon's total liability to a user for any claim relating to the service is limited to the service-plan fee that user actually paid to ShipLuon in the preceding period. ShipLuon is not liable for indirect damages or lost revenue.

11. Termination

We may suspend or terminate your account if you violate these terms. You may stop using ShipLuon and delete your account at any time — see our data deletion guide.

12. Governing Law and Dispute Resolution

These terms are governed by the laws of Vietnam. Any dispute arising from these terms or your use of ShipLuon will be subject to the exclusive jurisdiction of the competent courts of Đà Nẵng, Vietnam.

13. Changes to These Terms

We may update these terms from time to time to reflect changes to our service or legal requirements. When we do, we will update this page. Your continued use of ShipLuon after an update means you accept the revised terms.

14. Contact

If you have questions about these terms, please contact us at the following information:

• Contact us